Privacy policy

1 · Who We Are and What This Policy Covers

De/commission is operated by [LEGAL ENTITY NAME], a [STATE] [ENTITY TYPE], with a mailing address at [MAILING ADDRESS] (“De/commission,” “we,” “us,” or “our”). Contact us at david@decommissionmyhome.com. This policy explains how we collect, use, disclose, and retain personal information through our website, platform, and service-related emails and text messages. It applies to sellers, buyers, brokers, other transaction participants, and visitors who use our demo, intake, or launch-notification features. A brokerage, title company, lender, inspector, attorney, or other third party may handle information under its own privacy practices when acting independently. This policy should be read with our Terms of Service. Applicable law controls where it cannot be waived.

2 · Information We Collect

The information we collect depends on how you use the platform. It may include:

• Account and contact information: email address, account name and status, sign-in address changes, invitations, listing membership, broker access permissions, and account activity. Our authentication provider handles passwords in hashed form; they are not visible to us.
• Consent and preference records: text-message number and consent wording, when consent was given or withdrawn, electronic-record consent where applicable, and the version and time of the Terms and this policy you accepted. The platform displays only the last four digits of a text-message number.
• Seller and property information: property address and characteristics; owner names as supplied; legal description; list price and changes; public remarks; photos and captions; disclosure answers and amendments; showing hours and instructions; association documents; inspection reports; included and excluded items; brokerage and title contacts; acknowledgments; mortgage payoff and estimated closing figures; and broker permissions.
• Buyer and offer information: buyer and co-buyer names and contact details; showing requests; offers, counteroffers, and their terms; financing, earnest money, contingencies, and dates; broker details; uploaded contracts and other documents; and lender pre-approval or cash-offer letters. We do not read, index, or extract information from those letters.
• Documents, signatures, and messages: documents signed or uploaded; signer names and email addresses; signing timestamps and provider records; notices and delivery dates as reported by the user; platform messages; showing decisions; private offer notes; which offers, shared documents, or conversations an account opened; and transaction-record entries stamped with who acted and when.
• Broker and open-house information: broker name, brokerage, license number, and phone number as supplied; license-record match status, the date it was checked, its expiry date, and the public-record link; broker account and client invitations; and, if the open-house sign-in feature is used, visitor name, email, optional phone number, and whether the visitor is a buyer or broker.
• Intake information: the property’s address (required), the kind of home, who owns it, and whether there is already a buyer are saved to the platform as the seller answers. Answers about probate, divorce, financial difficulty, foreign-person status for U.S. tax purposes, or a 1031 exchange are optional; before payment they remain in the seller’s browser under a random identifier and are sent to us when the seller proceeds to payment to create the listing. We use foreign-person status only to show information relevant to that seller’s sale.
• Property, identity, and address information from other sources: after payment, HouseCanary may provide recorded transfers, sale prices, property and assessor details, valuation estimates and ranges, confidence information, comparable sales and adjustments, and local market timing. We retain the specified fields used by the product and discard other vendor information. The seller is asked to confirm information before it is added to the listing. If a property-data lookup is unavailable, an operator may review a deed and record the owner names, date, and a note. Where identity verification is connected, we retain the result, date, and name printed on the buyer’s identity document—not the image, document number, date of birth, address, or provider lookup reference. The verification provider retains its own records under its notice. An address-lookup provider receives the address entered to suggest a match.
• Usage, technical, and support information: limited first-party events such as pages opened, demo activity, intake steps, checkout, account or listing creation, and dashboard steps; a random browser identifier that may be linked to an account after sign-in; hosting-provider technical logs; and error reports that may include the affected page, error message, limited trace information, timestamps, counts, and an account identifier. Error reports are filtered to remove other identifiers and query-string data, but an error message may occasionally contain screen information. AI-feature feedback is retained as aggregate counts by type, screen, and day—not the question, answer, or user identity.
• Launch-notification information: if we cannot yet serve the state associated with an address, we may retain the state and reason we cannot serve it. If you ask to be notified when service launches there, we retain your email address and state for that purpose.

3 · How We Use Information

We use information to provide and operate the platform; create and manage listings and transaction records; display property and valuation information; support showings, offers, forms, signatures, and messages; manage account access and broker permissions; verify broker-license information and, where connected, receive identity-verification results; send service and transaction communications, some at once and some in a daily summary at 5 PM; process platform-fee payments; respond to requests; troubleshoot errors; protect the service against fraud and misuse; comply with law; and maintain records needed for security, disputes, and legal obligations. We do not intentionally use first-party usage logs to record page content, what you type, IP addresses, or browser details. Hosting and other providers may maintain technical logs as described in this policy.

4 · Who Can See Information

Access depends on the person’s role, the information involved, and the permissions selected in the platform.

• Sellers can access information about their listing and transaction, including offers and records available to them. Sellers control what participating brokers can see through platform permissions, subject to the documents and information a broker must see to perform actions assigned to them.
• Buyers see the listing information made available to them, applicable disclosures, and their own showing requests, messages, offers, and transaction records. A buyer does not see another buyer’s offer or the seller’s mortgage payoff or net figures.
• A buyer’s broker sees the information available to their client and works with that client on their own offers and documents. A seller’s listing broker’s access depends on the permissions shown in the platform. A transaction broker invited by the seller can see the listing, relevant owner and transaction information, their own message threads, the offer being accepted or already accepted and related contract information, plus any additional offers the seller chooses to share. A broker’s access may continue for documents they prepare or sign and their own conversation with the seller. A buyer’s lender letter or proof of funds can be opened by the seller, the seller’s listing broker where offers are shared with them or who entered that offer, anyone buying with the buyer, and the buyer’s own broker.
• A person with the listing’s private link can see only the public listing information and photos the seller has chosen to display—not disclosures, owner names, or buyer information.
• A pre-listing inspection report remains private to the seller and to the listing broker only if the seller allows it, unless the seller shares it with joined buyers or a selected buyer. A signed contract is available to the parties and their respective brokers; it is sent to the title company only when the seller chooses to send it. A seller may ask us to email a listing sheet to the selected brokerage or a title order and selected documents to the named title company. We do not send information to lenders or inspectors on the user’s behalf.
• Our operators may access transaction information on internal screens to operate the service, investigate stalled transactions, correct information at a seller’s request, record certain operator actions, and fix errors. The internal transaction screen does not let operators act as a user or change the transaction. Operators may have administrative database access to maintain the service. Thinking-partner conversations are not stored by us and are not visible to our operators.

Changing or removing a broker’s platform access stops future access through the platform, but cannot retrieve information already emailed, downloaded, or otherwise received. A brokerage may retain copies under its own policies and applicable law.

5 · Service Providers

We use service providers to operate the platform and provide features. Based on the current product configuration, these include:

• Supabase for the database, authentication, and sign-in emails; Vercel for hosting and technical logs; Anthropic for AI features; HouseCanary for property data and valuation information; Google for address lookup; Resend for transactional email; SignWell for electronic signatures and signing records; Stripe for platform-fee payments and, where connected, buyer identity verification; and Twilio for text messages, where connected.

Providers receive information needed to perform their services and may handle some information under their own terms or privacy notices. Data is stored primarily in the United States.

6 · AI and Automated Features

The platform may offer a seller thinking partner, photo reviewer, listing-copy drafter, a check of disclosure answers, a restatement of disclosure answers before signing, and assistance relating to an offer. Depending on the feature, relevant questions, listing facts, disclosure answers, offer terms, or photos are sent to Anthropic to generate an answer or output. For an offer-related question, the information sent does not include the buyer’s name or anything the buyer wrote. Under our agreement, the model provider does not train its models on these inputs. We do not store thinking-partner questions or answers, listing-copy inputs after output, or photo-review inputs after output. Your sale’s History may note when a feature was used and on which screen, but not the thinking-partner conversation or the content of the disclosure restatement. AI outputs are informational, may be inaccurate or incomplete, and should be reviewed before use. No decision about you is made solely by these features, and the platform does not apply an AI output without your action. This does not limit any rights that applicable law provides.

7 · What We Do Not Do

We do not sell personal information. We do not use it for targeted advertising or profile people for decisions with legal or similarly significant effects. We do not share mobile numbers or text-message consent with others for their own marketing; the messaging provider receives them to send our messages. We do not share personal information with lenders, title companies, inspectors, attorneys, or others for a fee or referral payment. We do not show one buyer another buyer’s offer or tell a buyer what the seller would net. We do not intentionally collect payment-card numbers; the payment processor handles them. We do not collect or store bank or wire-transfer details.

8 · Cookies and Browser Storage

We use a session cookie to keep you signed in; a short-lived checkout cookie that lets the browser that started a payment change the sign-in address afterward; a cookie that remembers the sale a transaction broker last selected; and a demo marker cookie with a matching browser-storage key. The browser may also store unsaved intake answers, an unsent offer draft, a form while an email is being confirmed, the selected tab, demo state, whether a screen explanation was seen, and the last sign-in email on that device. These items are not sent to us unless saved to your account, except for the random usage-log identifier, intake answers described above, and a temporary identity-provider session reference used to retrieve a verification result. We do not set advertising or analytics cookies or load third-party advertising trackers.

9 · Retention and Account Closure

We keep information for as long as needed for the purposes described in this policy, to meet legal obligations, to maintain transaction records, and to address disputes. The intended periods for specific categories are:

• Working transaction information—including intake answers used for a listing, showing requests, open-house sign-in information, notices, unsent working copies, private offer notes, document-open records, closing figures, and internal transaction notes: one year after closing, or one year after the last activity if the sale does not close.
• Usage logs and aggregate AI-feedback counts: one year from collection. Account details, service entitlement, listing membership, broker access, and invitations: one year from last activity.
• Text-message consent and withdrawal records: four years from consent. Valuation reports shown on the pricing screen: three years from use. Error reports: 90 days after the last occurrence of the relevant error. Launch-notification emails: one year from collection.
• Core transaction records—including disclosure answers and amendments, signed documents, offers, deadlines, owners of record, messages, deed-review entries, listing photos associated with a contract, dates marked done, and stamped transaction-record entries—are retained for at least four years; the exact period is [RETENTION PERIOD].

Some categories are deleted automatically at the end of their period; others are deleted manually. Technical logs are deleted on the hosting provider’s rolling schedule. Most documents generated by the service are created when requested and are not stored as separate copies. Some documents, including the lead-based paint disclosure, may carry retention obligations for the seller. You should download and keep your own copies of important records. You may close your account at any time. Closing an account ends access and service emails to that account, but does not immediately delete information. We retain transaction records for their applicable period where needed for the transaction, legal obligations, or potential claims. A buyer’s offers and messages remain on the seller’s transaction record. We will review deletion requests under applicable law and delete information when required or when we no longer have a valid reason to retain it.

10 · Privacy Rights and Requests

Depending on where you live and applicable law, you may have the right to ask us to confirm whether we process your personal information; access, correct, delete, or obtain a portable copy of it; opt out of certain processing; and appeal a decision on a privacy request. We do not sell personal information, use it for targeted advertising, or profile people for decisions with legal or similarly significant effects. We treat a Global Privacy Control signal as an opt-out signal; because we do not engage in those activities, it does not change those practices. To make a request, email david@decommissionmyhome.com from the address we hold for you. We may send a verification link to that address. If we do not have your email address, explain what information you provided and where, and we will use another reasonable method to verify your identity. We will respond within the period required by applicable law; where permitted, we may extend the period and explain why. If we deny a request, we will explain the reason and how to appeal where required. We do not charge for a first request in any 12-month period unless applicable law permits a fee.

11 · Communications

We send service-related emails and transaction notifications to the email address associated with your account or transaction. We send text messages only after you opt in. You may withdraw consent using the methods provided in the message or your account, including replying STOP where supported. Message and data rates may apply. We retain consent and withdrawal records for the period described above.

12 · Security and Security Incidents

We use technical measures described here to protect information. Data is encrypted in transit. Database reads and writes are checked against the signed-in account, row by row, and the application does not carry a master database key. Changes to transaction records go through database functions that record who acted and when. Provider secrets and model keys are kept on the server, not in the browser. No method of storage or transmission is completely secure. If a security incident requires notice, we will notify affected people and regulators as required by applicable law.

13 · Children

The platform is intended for adults participating in real estate transactions. It is not directed to anyone under 18, and we do not knowingly collect personal information from children under 18. If you believe a minor has provided information to us, contact us and we will review and take appropriate steps.

14 · Changes to This Policy

We may update this policy by posting a revised version and date. We will notify active account holders by email before a material change takes effect where required by law. If we intend to use personal information for a new purpose that requires consent, we will obtain that consent.

15 · Contact

Privacy questions and requests: david@decommissionmyhome.com Operator: [LEGAL ENTITY NAME], a [STATE] [ENTITY TYPE]. Mailing address: [MAILING ADDRESS].